Last updated: August 2026
This privacy policy explains how crisp-zone collects, uses, and protects your personal information when you use our website and services.
We collect information you provide directly when requesting our services, including your name, email address, and details about your benefits situation. We also collect information about your use of our website through cookies and similar technologies.
When you submit a consultation request or contact us, we collect your full name, email address, selected service, and any additional information you choose to provide about your circumstances.
Our website automatically collects certain information about your device and how you interact with our site, including your IP address, browser type, pages visited, and time spent on pages.
We use collected information to provide the services you request, respond to your enquiries, improve our website functionality, and communicate with you about your consultation or application.
Your personal information helps us understand your eligibility for various benefits programmes and provide accurate guidance tailored to your situation.
We do not sell, rent, or trade your personal information to third parties. We may share your information with government agencies when necessary to process your benefits claims, but only with your explicit consent.
In certain circumstances, we may be legally required to disclose your information to comply with applicable laws, regulations, or legal processes.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for seven years in accordance with UK legal practice standards.
Under UK data protection law, you have the right to access your personal information, request corrections to inaccurate data, request deletion of your information in certain circumstances, and object to processing of your data.
To exercise any of these rights, contact us at [email protected] with details of your request.
Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.
For questions about this privacy policy or our data practices, contact us at [email protected] or write to us at 147 Buchanan Street, Glasgow G1 2JX, United Kingdom.